Last Updated: [28/01/2026]

I want you to be completely satisfied with your purchase from kinesis.best. This policy outlines my refund and return guidelines.

1. Return Eligibility
You may request a return if:

• The item is unused and in its original packaging

• The request is submitted within 30 days of delivery

• The product is defective, damaged, or incorrect

Please note that certain items may be non-returnable (e.g., digital products or custom-made orders).

2. Refund Process
Once your return is received and inspected:

• Approved refunds will be issued to the original payment method

• Refunds may take 3–7 business days to appear, depending on your bank or payment provider

3. Non-Refundable Situations
I cannot offer refunds for:

• Items returned after 30 days of delivery

• Items damaged due to customer misuse or improper handling

• Reduced-price, sale, or clearance items

• Original shipping fees (unless the error was mine)

4. How to Request a Return or Refund
Please contact me at support@kinesis.best with the following:

• Your order number

• Reason for the return

• Photos (if the item is defective/damaged)

I will respond with instructions and a return address if applicable.

Contact Information
LEWIS RONALD YOUNG
SECOND FLOOR FLAT, 19 THE SQUARE, STONEHOUSE, PLYMOUTH, PL1 3JX
Email: support@kinesis.best
Phone: +12709163851